Frequently Asked Questions - Trenzora Fashion

Find answers to common questions about shopping, sizing, shipping, returns, and more. Can't find what you're looking for? Contact us for personalized assistance.

Ordering & Shopping

How do I place an order?

Browse our collections, select your desired items, choose size and color, add to cart, and proceed to checkout. We accept all major online payment methods including credit/debit cards, UPI, net banking, and digital wallets.

Is online payment safe?

Yes, absolutely. We use industry-standard SSL encryption and secure payment gateways. Your payment information is never stored on our servers. All transactions are processed through trusted, PCI-compliant payment processors.

Do you offer Cash on Delivery (COD)?

Currently, we only accept online payments to ensure faster processing and delivery. This also helps us maintain competitive pricing and offer free shipping across India.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. Contact us immediately via WhatsApp or email with your order number. Once shipped, orders cannot be cancelled but can be returned following our return policy.

Sizing & Fit

How do I find my correct size?

Visit our comprehensive Size Guide for detailed measurements and fitting instructions. We also offer a Bra Fitting Guide with step-by-step measuring instructions.

What if I'm between sizes?

For bras, if you're between band sizes, choose the smaller band and go up a cup size (sister sizing). For panties, size up for comfort. Check customer reviews for fit feedback on specific products.

Do you offer plus sizes?

Yes! We're proud to offer an extensive Plus-Size Collection with the same quality, style, and variety as our standard range. We believe beautiful lingerie is for every body.

Can I get help with sizing?

Absolutely! Our customer support team is trained in lingerie fitting. Contact us via WhatsApp or email with your measurements, and we'll recommend the perfect size.

Shipping & Delivery

Do you ship across India?

Yes, we offer free shipping to all pin codes across India, including metro cities, tier 2 & 3 cities, and remote areas.

How long does delivery take?

Standard delivery takes 5-7 business days for metro cities and 7-10 business days for other locations. Express delivery options are available at checkout for faster shipping.

How can I track my order?

Once shipped, you'll receive a tracking number via email and SMS. Use this to track your package in real-time through our courier partner's website.

Is packaging discreet?

Yes, all orders are shipped in plain, unmarked packaging with no indication of contents. Your privacy is our priority.

What if I'm not home for delivery?

Our courier partners will attempt delivery 2-3 times. You can also coordinate with them directly using the contact number provided in your tracking details to schedule a convenient delivery time.

Returns & Refunds

What is your return policy?

We offer easy 7-day returns from the date of delivery. Items must be unused, unwashed, with original tags and hygiene seals intact. Visit our Return & Refund Policy for complete details.

Which items cannot be returned?

For hygiene reasons, panties, thongs, and intimate accessories cannot be returned once the hygiene seal is broken. Bras can be returned if tags and seals are intact. Sale and personalized items are final sale.

How do I initiate a return?

Contact us within 7 days of delivery via email or WhatsApp with your order number and reason for return. We'll provide a return shipping label and instructions.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

Can I exchange an item?

We don't offer direct exchanges. Please return the item for a refund and place a new order for your desired size or style. This ensures faster processing.

Product Information

What materials are your products made from?

We use premium fabrics including cotton, lace, silk, satin, microfiber, and breathable mesh. Each product page lists specific fabric composition. We prioritize breathable, skin-friendly materials suitable for India's climate.

How do I care for my lingerie?

Hand washing is recommended for all lingerie. Visit our Lingerie Care Guide for detailed washing, drying, and storage instructions to extend the life of your pieces.

Are your products suitable for sensitive skin?

Yes, we prioritize hypoallergenic, skin-friendly fabrics. Our cotton collection is especially suitable for sensitive skin. If you have specific concerns, check product descriptions or contact us for recommendations.

Do you offer maternity and nursing bras?

Yes! Our Maternity & Postpartum Collection includes nursing bras, maternity panties, and comfortable pieces designed for expecting and new mothers.

Account & Privacy

Do I need an account to shop?

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, view order history, and enjoy faster checkout for future purchases.

Is my personal information safe?

Yes, we take privacy seriously. Your data is encrypted and secure. We never share your information with third parties. Read our Privacy Policy for complete details.

How do I update my account information?

Log into your account and navigate to Account Settings to update your email, password, addresses, and preferences.

Promotions & Discounts

How do I use a discount code?

Enter your discount code in the "Discount Code" field at checkout before completing payment. The discount will be applied to your order total.

Can I use multiple discount codes?

Only one discount code can be used per order. Choose the code that offers the best savings.

Do you offer bulk discounts?

Yes, we offer wholesale pricing for bulk orders. Visit our Wholesale Collection or contact us for bulk pricing details.

Gift Services

Do you offer gift wrapping?

Yes! Our Gift Boxes come beautifully packaged and ready to gift. We also offer gift wrapping options at checkout for individual items.

Can I include a gift message?

Yes, you can add a personalized gift message during checkout. We'll include it with your order in elegant packaging.

Do you offer gift cards?

Gift cards are coming soon! Subscribe to our newsletter to be notified when they're available.

Customer Support

How can I contact customer support?

We're here to help! Contact us via:
• Email: support@trenzora.fashion
• WhatsApp: [Your WhatsApp number]
• Contact Form: Contact Us page
Support hours: Monday-Saturday, 10 AM - 6 PM IST

How quickly will I get a response?

We aim to respond to all inquiries within 24 hours during business days. WhatsApp messages typically receive faster responses.

Still Have Questions?

Can't find the answer you're looking for? We're here to help! Contact our customer support team for personalized assistance with sizing, products, orders, or any other questions.

Helpful Resources:
• Size Guide
• Lingerie Buying Guide
• Bra Fitting Guide
• Lingerie Care Guide
• Shipping Policy
• Return & Refund Policy